The Best in the Industry.

Don’t take our word for it, Phase One awarded us the Support Partner of the Year for 2015. We absolutely pride ourselves in the level of support we have to offer to our clients. We have full time support specialists whose sole goal is to keep you running at 100% and address any questions or needs you may have. We’re friendly and only a phone call or email away! East or West Coast! Read more to see what you get as a DT client and find answers to common support questions.

Immediate Support: 877-367-8537 opt. 4

Our support hours are Monday thru Friday, 9am – 8:30pm ET.


If you are in need of immediate help please call us at 212-529-6825 option 4.

Otherwise fill out the form below, we will usually get back to you same day!

Help me DT, you're my only hope.

Not sure when your Phase One warranty is up? Just take a minute to fill in the information below and we’ll find out for you. Whether you purchased from DT or from a dealer that is no longer in business or you have been unhappy with the support you have been receiving, you can still upgrade your warranty through DT. Contact us to find out warranty options and pricing. Extended warranties are available whether your back is currently in or out of warranty.

Download Latest XF Camera Firmware from Download Latest DF+ Camera body Firmware from (Requires V-grip) Download Latest IQ digital back Firmware from Download Latest P and P+ Digital Back Firmware from Download Latest Capture One Pro from
Phase One Warranty Info Lens Visualizer web based Tools Product Manuals Capture One Video Tutorials

As a Digital Transitions client we provide you with complete Installation & Training.

  • DT Support Technicians will install your new digital back and camera systems, as well as the latest Phase One Capture One Software. We will make sure your new equipment is working with all of your existing hardware and software so you can start shooting immediately.
  • Thorough training on how to use your digital equipment and software to your staff.
  • Workflow solutions that we feel will work best for your studio based on your needs.
  • Troubleshooting Tips to minimize downtime.

Installation & Training is included with your purchase and is designed to get your team up and running on your schedule.

Our Support Team

Joseph King

Support | Ext. 2320 | E-Mail

Allison Watson

Support | Ext. 2220 | E-Mail

Scott Newirth

Support | Ext. 2310 | E-Mail